Internship - IT Desktop Support Intern

About us:

As a leading telecommunications infrastructure provider in the region, CETIN International drives digital transformation with a strong presence across Bulgaria, Hungary, Serbia, and Slovakia. Through our subsidiaries, we deliver advanced technology solutions that empower connectivity and enable innovation.
CETIN owns and operates some of the largest telecommunications networks in Bulgaria and Serbia, committed to delivering high-quality, cutting-edge infrastructure that meets and exceeds our customers’ technological needs. Our focus is on developing and deploying world-class telecommunications infrastructure to tackle the dynamic demands of today’s market.
At CETIN, we bring together highly skilled and motivated experts dedicated to excellence. 

Join us to be part of a team shaping the future of telecommunications!

ROLE OVERVIEW:
As an IT Desktop Support Intern, you will be an integral part of the IT support team, helping to ensure the smooth operation of desktop and laptop systems, software, and network services across the organization. You will work closely with experienced IT professionals to provide technical assistance to end-users, resolve hardware and software issues, and contribute to IT projects. This role is ideal for someone who is passionate about technology, eager to learn, and looking to gain real-world experience in a fast-paced IT environment. 

MAIN REQUIREMENTS:
•    Graduate or final year in Information Technology, Computer Science, or a related field.
•    Basic understanding of Windows operating systems.
•    Familiarity with Microsoft Office Suite and common productivity tools.
•    Knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
•    Strong communication and interpersonal skills.
•    Ability to work independently and collaboratively in a team environment.
•    Eagerness to learn and adapt to new technologies.
•    Fluent in English (both written and verbal)

KEY RESPONSIBILITIES:
•    Provide first-level technical support to internal users via ticketing system, phone, email, or in person.
•    Assist with the setup, configuration, and maintenance of desktops, laptops, tablets, mobile phones, printers, and other peripherals.
•    Troubleshoot hardware, software, and network connectivity issues.
•    Install and update software applications and operating systems.
•    Maintain inventory of IT equipment and update asset records.
•    Support onboarding and offboarding processes, including account setup and equipment provisioning.
•    Document technical issues and solutions in the helpdesk system.
•    Assist with IT projects and system upgrades as needed.
 

What You’ll Gain:
•    Practical IT Experience: Hands-on exposure to real-world desktop support tasks and troubleshooting.
•    Skill Development: Strengthen your technical, communication, and problem-solving skills.
•    Professional Tools: Learn to use enterprise systems like Active Directory, Office 365, and ticketing platforms.
•    Mentorship: Receive guidance from experienced IT professionals.
•    Career Readiness: Build a strong foundation for future roles in IT support or systems administration.

WHAT WE OFFER YOU:

•    1 year paid Internship with possibility for employment
•    Hybrid work (office and home) 
•    Working with talented people willing to share their professional knowledge
•    Open working space
•    Career development opportunities
•    Laptop, mobile phone and tariff package in line with company policy