Senior IT Desktop Support Specialist

About us:

As a leading telecommunications infrastructure provider in the region, CETIN drives digital transformation with a strong presence across Bulgaria, Hungary, Serbia, and Slovakia. Through our subsidiaries, we deliver advanced technology solutions that empower connectivity and enable innovation.
CETIN owns and operates some of the largest telecommunications networks in Bulgaria and Serbia, committed to delivering high-quality, cutting-edge infrastructure that meets and exceeds our customers’ technological needs. Our focus is on developing and deploying world-class telecommunications infrastructure to tackle the dynamic demands of today’s market.
At CETIN, we bring together highly skilled and motivated experts dedicated to excellence. 

Join us to be part of a team shaping the future of telecommunications!

We are seeking a skilled and experienced Senior IT Support Specialist to join our dynamic team. In this role, you will provide advanced technical support to our employees, ensuring the smooth operation of all end-user devices and applications. You will also play a key role in troubleshooting technical issues, administration of IT systems and implementing IT solutions.

ROLE OVERVIEW:

• Provide advanced technical support for all end-user devices
• Troubleshoot and resolve complex technical issues related to OS, hardware and software.
• Install, configure, and maintain operating systems, software applications, and security updates.
• System administration of Microsoft 365, SCCM, AD and Intune.
• Participating in IP network implementation and maintenance.
• Provide training and support for end-users on IT-related topics.
• Document technical issues and solutions.
• Stay up to date with the latest industry trends and technologies.
• Participate in on-call duty rotations to provide after-hours support.
• Perform fieldwork to support shop, sales, and technical facilities.
• Engage in project work and suggest optimizations for IT systems and processes.

MAIN REQUIREMENTS:

• Bachelor’s degree in information technology, computer science, or a related field.
• Minimum of 5 years of experience in IT support or a similar role.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Windows, Android, and iOS operating systems.
• Experience with Intune, SCCM, and Microsoft Azure.
• Experience with network protocols and configurations.
• Excellent communication and interpersonal skills.

What we offer:
•    Open working space and flexible working hours

•    Training and development programs
•    25 days paid holiday leave per annum 
•    Laptop, mobile phone and tariff package in line with company policy
•    Private health insurance
•    Recreation or health program 
•    Participation in annual bonus system
•    Competitive terms and conditions
 
Only short-listed candidates will be contacted