Fixed Services Coordinator

CETIN Bulgaria delivers high-quality telecommunications infrastructure services in Bulgaria, ensuring reliable connectivity with a commitment to excellence We provide an enjoyable customer journey and great performance by pushing sustainable technological development and anticipating customers' demands, based on our cutting-edge communications infrastructure, highly skilled team of more than 300 professionals, and our customer-driven strategy.

CETIN Bulgaria is a member of CETIN International - a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe

We work with highly skilled, highly motivated, world class experts.

Join CETIN Bulgaria  and be part of this team!

Role Overview:

Contribute to the effective service provisioning of Fixed Wireless Access, through strong collaboration with key service stakeholder, employee groups and Company partners

Your main responsibilities would be:

• Service request and Trouble ticket assignments, coordinating the tasks to the installation and maintenance teams related to provision of fixed access services
• Keep up-to-date with FWA service trends, recommend and justify new solutions and approaches
• Coordination with all Back Offices, Customer Care Department, field teams and subcontractors
• Responsible for FWA service monitoring and fault reporting
• Contact with clients to profile specific problems and verify their existence and potential remote resolution

What we would expect from you:

• University degree in Technical branch of studies (suitable for last year/s university students)
• Previous experience in maintenance of digital equipment is an advantage
• Calm and composed personality;  Ability to handle stressful situations, to plan, prioritize and execute
• Customer-centric approach and ability to collaborate cross-divisionally
• Strong problem solving and troubleshooting skills
• Good command of English, both written and verbal is an advantage
• Good PC skills - MS Office, ticketing systems, alarm & performance monitoring application

Our offer:

• Working opportunity in a collaborative team
• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food vouchers
• Transportation allowance
• Additional health insurance

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protection.