IPTV and Fixed Services Support Еngineer

CETIN Bulgaria delivers high-quality telecommunications infrastructure services in Bulgaria, ensuring reliable connectivity with a commitment to excellence We provide an enjoyable customer journey and great performance by pushing sustainable technological development and anticipating customers' demands, based on our cutting-edge communications infrastructure, highly skilled team of more than 300 professionals, and our customer-driven strategy.

CETIN Bulgaria is a member of CETIN International - a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe.

We work with highly skilled, highly motivated, world-class experts.

Join CETIN and be part of this team!

ROLE OVERVIEW:

The role is responsible for the delivery of the company’s TV service, in the capacity of 2nd level support. The IPTV and Fixed Services Support Еngineer would need to be in constant collaboration with the relevant departments in the company in order to ensure the successful execution of the processes of the delivery and support of the TV and Fixed Service

RESPONSIBILITIES:

• Responsible for TV service delivery and fault reporting
• Act as a 2nd level support
• Collaboration with all Back Offices and Yettel’s Customer Care Department
• Coordination with field teams and subcontractors related to TT resolution and service restoration
• Leading planned, operational upgrade activities related to TV service delivery.
• Track the execution process of CPE installation
• Recommend and justify new solutions and approaches related with work process

REQUIREMENTS:

• University degree obtained or ongoing in Telecommunications, Technical or Computers sciences
• Understanding of TV service delivery processes
• Deep knowledge in major Telecom domains - Wireless broadband, RAN and IP network technologies
• Good communication and presentation skills
• Ability to drive activities in a collaborative manner
• Curious, willing to make a difference and eager to challenge the status quo

OUR OFFER:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food vouchers
• Transportation allowance
• Additional health insurance
• Up to 25 days paid leave

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.