IPTV and Fixed Services Support Еngineer

As one of the biggest telecommunications infrastructure services providers in the region CETIN Group is at the forefront of digital transformation. It is present with subsidiaries in four countries, Bulgaria, Hungary, Serbia and the Czech Republic offering cutting edge technology solutions. In total, the Group employs nearly 3,000 people. 

CETIN Bulgaria owns and operates one of the largest telecommunication networks in Bulgaria. We are committed to provide high quality solutions reflecting the technological requirements of our customers. Our main focus is to develop top-quality and deploy the best in class telco infrastructure, and  the meet challenging market demands.

We work with highly skilled, highly motivated, world class experts. Join CETIN and be part of this team!

ROLE OVERVIEW:

The role is responsible for the delivery of the company’s TV service, in the capacity of 2nd level support. The IPTV and Fixed Services Support Еngineer would need to be in constant collaboration with the relevant departments in the company in order to ensure the successful execution of the processes of the delivery and support of the TV and Fixed Service

RESPONSIBILITIES:

• Responsible for TV service delivery and fault reporting
• Act as a 2nd level support
• Collaboration with all Back Offices and Yettel’s Customer Care Department
• Coordination with field teams and subcontractors related to TT resolution and service restoration
• Leading planned, operational upgrade activities related to TV service delivery.
• Track the execution process of CPE installation
• Recommend and justify new solutions and approaches related with work process

REQUIREMENTS:

• University degree obtained or ongoing in Telecommunications, Technical or Computers sciences
• Understanding of TV service delivery processes
• Deep knowledge in major Telecom domains - Wireless broadband, RAN and IP network technologies
• Good communication and presentation skills
• Ability to drive activities in a collaborative manner
• Curious, willing to make a difference and eager to challenge the status quo

OUR OFFER:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food vouchers
• Transportation allowance
• Additional health insurance
• Up to 25 days paid leave

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.