NOC Specialist

CETIN Bulgaria delivers high-quality telecommunications infrastructure services in Bulgaria, ensuring reliable connectivity with a commitment to excellence We provide an enjoyable customer journey and great performance by pushing sustainable technological development and anticipating customers' demands, based on our cutting-edge communications infrastructure, highly skilled team of more than 300 professionals, and our customer-driven strategy.

CETIN Bulgaria is a member of CETIN International - a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe.

We work with highly skilled, highly motivated, world class experts. Join us to be part of a team shaping the future of telecommunications!

Role Overview:

We are seeking for an exceptionally bright, multitasking and self-motivated individual who will ensure 24/7 monitoring of CETIN’s mobile network, infrastructure, transport and IT equipment. The successful candidate will also respond to all critical alerts and follow necessary steps to mitigate issues, in order to ensure that the customer experience is protected.

Your main responsibilities would be:

• Monitor the network and supervise the respective services
• Evaluate received alarms and inform the Second Line Support experts & on-site support team
• Conduct routine tests for Network Elements
• Check for outstanding alarms, investigate troubles and perform fault detection
• Inform directly and cooperate with Customer Care Department in case of traffic related events
• 1st level for customer complain investigation and resolution 
• Suggest improvements and new features for better monitoring and alerting to the Engineering and Operations teams
• Perform 24/7/365 First Line (Front Line) service shifts

• Support the coordination between other departments as well as between subcontractors, the correspondent NOC teams across CEE, regarding planned activities and customer complaints

 What we would expect from you:

• University degree in Telecommunications or similar branch of studies
• Previous experience in maintenance of digital equipment is an advantage
• Calm and composed personality;  Ability to handle stressful situations, to plan, prioritize and execute
• Customer-centric approach and ability to collaborate cross-divisionally
• Strong problem solving and troubleshooting skills
• Good command of English, both written and verbal
• Good PC skills - MS Office, ticketing systems, alarm & performance monitoring applications
• IP networking foundations; Programing skills and application maintenance & customization will be considered as advantage
• Ability to work on day & night shifts

Our offer:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance
• Up to 25 days annual paid leave

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protection.