Service Delivery Team Leader

CETIN Bulgaria delivers high-quality telecommunications infrastructure services in Bulgaria, ensuring reliable connectivity with a commitment to excellence We provide an enjoyable customer journey and great performance by pushing sustainable technological development and anticipating customers' demands, based on our cutting-edge communications infrastructure, highly skilled team of more than 290 professionals, and our customer-driven strategy.

CETIN Bulgaria is a member of CETIN International - a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe.

We work with highly skilled, highly motivated, world-class experts.

Join CETIN and be part of this team!

ROLE OVERVIEW:

Lead, manage, and support service delivery operations for wholesale and corporate customers, ensuring the needed resources and priorities are aligned with strategic objectives. Provide guidance in budgeting and technology strategy, enabling efficient, high-quality service and contributing to the organization’s overall success.

RESPONSIBILITIES:

•            Responsible for wholesale service delivery process. Manage, coordinate and observe the delivery of services for wholesale and corporate customers (planning, feasibility analysis, implementation, configuration and connectivity, coordination, SLAs).

•             Lead and manage the Service Delivery Team. Develop and motivate people in the team and assess individual and team performance.

•             Ensure SD team supports Sourcing processes in Wholesales and Corporate customers services.

•             Ensure proper forecasting, tracking and monitoring of availability of transport and other network equipment required for Wholesale services based on the input from Sales Department.

•             Ensure effective interaction of the SD team with other departments for timely and smooth delivery of services.

•             Responsible to provide O&M support for Wholesales services within agreed SLA’s, wherever is needed in collaboration with other O&M support teams.

•             Responsible for performance management, KPI analysis and reporting.

•             Lead, coordinate and support projects in the area of Wholesale service delivery.

•             Support Finances and Sourcing activities related to Wholesale service delivery.

•             Drive standardization, simplification and unification of processes, systems and tools in Service Delivery domain.

•             Assist in technology strategy preparation

REQUIREMENTS:

Education

• University Degree in Telecommunications, Business Degree or relevant experience

Experience

• Minimum 5 years of experience in Telecommunication/Telco implementation operations and/or 3 years of management experience

Competency

•             General knowledge of telecommunication; Knowledge of Transport and IP network systems, WiFi, Video surveillance will be considered as advantage

•             Vendor/Subcontractor management

•             Good level of English (both written and verbal)

•             Goal and business-oriented mindset

•             Strong communication and presentation skills

•             Change management skills

•             Excellent planning and execution skills

•             Customer-centric mindset

•             Negotiation skills

•             Innovative, motivated and creative

•             Able to adapt to various working and cultural environments

•             Proven high level of integrity

•             Strong Project Management skills, a certification will be an advantage

•             Strong Data Processing skills

OUR OFFER:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food vouchers
• Transportation allowance
• Additional health insurance
• 25 days annual paid leave

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.