Trainee

CETIN Bulgaria delivers high-quality telecommunications infrastructure services in Bulgaria, ensuring reliable connectivity with a commitment to excellence We provide an enjoyable customer journey and great performance by pushing sustainable technological development and anticipating customers' demands, based on our cutting-edge communications infrastructure, highly skilled team of more than 290 professionals, and our customer-driven strategy.

CETIN Bulgaria is a member of CETIN International - a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe.

Join us to be part of a team shaping the future of telecommunications!

ROLE OVERVIEW 
 
As part of CETIN Bulgaria Internship Program, we are looking for Network Operations Center Trainee whose role would be to provide support in terms of Network monitoring, handling and managing Telco and IT incidents as well as customer complaints.

You will learn with us how to:

•    Provide 1st level support for Network related incidents
•    Create trouble tickets related to the Incidents and respective ticket reports
•    Facilitate the coordination between all Back Offices, Customer Care Department, field forces and subcontractors
•    Support the coordination between other departments as well as between subcontractors, regarding planned activities and customer complaints
•    Perform program corrections, start-up procedures and function changes in Core and Access Network domains
•    Perform roaming data and periodical roaming tests and troubleshooting 

Your profile:

•    Student in 3rd or 4th year of university education or recently graduated in the last 12 months in Telecommunications, Technical or Computers sciences 
•    Willingness to learn and work in dynamic fast changing environment
•    Ability to work on shifts/ full time for 1 year
•    Good computer skills and knowledge
•    Working proficiency level of English language – spoken and written
 
What we offer:

•    12- month, full time, paid labor contract
•    Opportunity to develop tech ideas and solutions
•    Meaningful experience, while you learn, have fun and get paid 
•    Flexible working time and work on schedule

•    Up to 25 days annual paid leave

If you recognize yourself in the above bullets please send your CV in English!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.