End User Computing Specialist

As one of the biggest telecommunications infrastructure services providers in the region CETIN Group is at the forefront of digital transformation. It is present with subsidiaries in four countries, Hungary, Bulgaria, Serbia and the Czech Republic offering cutting edge technology solutions. In total, the Group employs nearly 3,000 people. 

CETIN Hungary owns and operates one of the largest 2G/3G/4G telecommunications network infrastructure in Hungary. We are committed to provide high quality solutions reflecting the technological requirements of our customers. Our main focus is to develop top-quality telecommunication infrastructures and fulfill associated market demand. 

Join us and work with highly skilled, motivated and world-class experts. Apply and be part of our team!

Currently we are looking for a

End User Computing Specialist

MAIN RESPONSIBILITIES:

• First point of contact for support questions via phone, personally, email and ticketing system
• Responsible for working within the support team solving and escalating problems to the necessary level
• Providing occasional remote hands assistance to customers
• Ensuring all tasks are completed in a timely manner and within defined KPIs and SLAs
• Undertaking other duties deemed suitable by line manager
• Maintaining job related training as required by management.
• Happy to work in a fast paced office environment and able to multitask

MAIN REQUIREMENTS:

• Good knowledge of client operating systems and system software
• High school degree
• Knowledge of hardware maintenance
• Motivated to learn new skills
• Good communication skills
• Fluent in English (both written and verbal)
• Ability to work in an international team
• Ability to initiate and drive improvement and change
• Driving licence
• Has a strong interest for technology and delivering customer service on high level
• Team player
   

WHAT WE OFFER:

• Continuous learning possibilities 
• Positive workplace and culture where you would receive all the support you need from your peers and management to achieve your personal and team goals
• Flexible working hours with Home Office possibility
• Competitive benefit package - bonus: 10% of the annual gross salary, health insurance, Medicover healthcare services, laptop, optional smartphone up to net 150.000 HUF value, advanced mobile services with unlimited Internet and the Cafeteria amount is 700.000 HUF in gross / year
• Company buses from Budapest