Service Delivery Expert

CETIN International is a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe. CETIN Hungary is part of CETIN International. CETIN International represents four CETIN operating companies in Hungary, Slovakia, Bulgaria, and Serbia. CETIN International companies are providers of mobile telecommunications infrastructure and complex broadband services.

CETIN Hungary owns and operates one of the largest 2G/4G/5G telecommunications network infrastructure in Hungary. We are committed to provide high quality solutions reflecting the technological requirements of our customers. Our main focus is to develop top-quality telecommunication infrastructures and fulfill associated market demand. 

Join us and work with highly skilled, motivated and world-class experts. Apply and be part of our team!

Currently we are looking for a 

Service Delivery Expert 

About The Role:

As a Service Delivery Expert, you will ensure that IT Infrastructure services are delivered to our customers in line with quality standards and KPIs. Your role is key in maintaining customer satisfaction by coordinating efforts across various offices, engaging with resources, and ensuring timely service delivery.

What You’ll Be Doing:

• Monitor and manage KPIs and SLAs, and prepare performance reports
• Coordinate and control IT projects, manage demands, and handle service requests
• Act as the first point of escalation and manage customer communication
• Contribute to continuous service improvement by identifying process gaps and proposing solutions
• Coordinate with vendors and internal teams to ensure high-quality and timely service delivery

What We’re Looking For :

• College or high school education, preferably in IT, electrical engineering, or economics
• Proficiency in English, both spoken and written
• Strong knowledge of IT hardware, software, and infrastructure
• Experience in IT service management; familiarity with ITIL or COBIT is a plus
• Ability to work independently and meet communicated targets
• Team player with a proactive, 'can-do' attitude and strong self-organization skills
• Excellent communication and customer service skills, capable of handling challenging situations including C-level stakeholders
• Experience in IT projects and support operations
• Comfortable working with remote teams
• Willingness to travel within the CEE region
• Project management skills are important; experience in IT project management is a plus but not a requirement

What We Offer:

• Be part of a dynamic and supportive team
• Flexible working hours with the option for home office
• Competitive benefits package including:
  • Annual bonus of 10% of gross salary
  • Health insurance and Medicover healthcare services
  • Laptop and optional smartphone (up to net 150,000 HUF value)
  • Advanced mobile services with unlimited internet
  • Cafeteria allowance of 700,000 HUF gross per year
• Company buses available from Budapest