Products Business Analyst Expert

We are Yettel!
Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe, that connects over 3 million customers to people, devices and businesses.

We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

Role Overview:
The Product Capabilities Management team plays a key role in bridging the Commercial and Technology functions within Yettel. As part of the Commercial division, the team is responsible for driving the business analysis and implementation of all initiatives originating from Commercial area, including promotions, tariff plans and new services launches. This role ensures seamless collaboration between stakeholders to translate business needs into technical requirements and deliver impactful solutions.

Your responsibilities will be:

Lead and participate in projects related to the introduction of new or the optimization of existing business processes, critical systems, products, and services in alignment with the company's approved roadmap.
Oversee and contribute to the business requirements gathering process for changes related to various products and services.
Analyze business requirements, interpret them and translate them into detailed Change Requests (CRs) or Business Requirement Documents (BRDs) for the Technology team to facilitate technical analysis and delivery.
Collaborate with cross-functional teams, including Technology, Marketing, Customer Service, Legal & Regulatory, Data Privacy and Finance, to ensure smooth project execution and timely roadmap delivery.
Actively participate in business transformation projects to enhance operational efficiency and innovation.
Provide guidance and mentorship to Product Capabilities Management Specialists, supporting new hires and trainees within the team.
Maintain and update internal documentation related to projects and products to ensure transparency and knowledge sharing.
Monitor the progress of assigned tasks, regularly updating the line manager on key milestones and potential risks.
Uphold strict confidentiality regarding all accessed business information.

We expect from you:

Strategic Thinking & Problem-Solving: Strong analytical skills with a structured approach to designing effective solutions.
Project Management & Multitasking: Experience in managing multiple initiatives simultaneously, ensuring alignment with business goals.
Proactive & Self-Driven Execution: Ability to take initiative, manage responsibilities independently, and ensure successful task completion.
Communication & Stakeholder Engagement: Expertise in conveying technical topics to non-technical audiences and fostering collaboration across teams.
Telecommunications Industry Insight (an advantage but not mandatory): Understanding of market dynamics and emerging trends in the sector.
Team Collaboration & Agility: Ability to thrive in dynamic, fast-paced environments while fostering teamwork.
Creativity & Innovation: A mindset focused on process optimization and service improvements.
Presentation & Documentation Skills: Proficiency in creating clear, structured content to enhance alignment and decision-making.
Fluent English Proficiency: Strong verbal and written communication skills in English.

Benefits:

Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
Annual bonus based on your personal performance
Preferential prices for mobile devices and accessories
Unlimited mobile services and mobile internet
Flexible working hours
Monthly food and gift vouchers
Transportation allowance
Additional health insurance

Over its 20 years history on the Bulgarian market, the company has built a strong track record as a pioneer in wireless and beyond, launching Bulgaria’s first commercial 4G network in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the country’s first 5G network test. Yettel’s sector-leading approach to infrastructure has won seven consecutive Best in Test certificates awarded by the global gold-standard benchmarking organization umlaut.

Today, Yettel Bulgaria employs more than 1800 people, operates more than 180 retail stores, with its mobile network covering more than 99% of the Bulgarian population.

Join Yettel now by sending us your up-to-date CV.

Only shortlisted applicants will be contacted with information about next steps of our selection process.