CRM Planning and Analysis Specialist

We are looking for a motivated, talented and committed CRM Planning and Analysis Specialist to join our CRM team within Commercial division.

Customer Relationship Management in Yettel is about engaging customers to create value for the business. We focus on data and insights to deliver personalized experiences to our customers. We craft and deliver campaigns and communications that drive customer engagement with us.

We work with large amounts of data to better understand customer needs and create tailor-made offers, attractive to our users.

Your responsibilities:

• Responsible for maintaining and growing revenue from existing and new Telco services
• Identify opportunities for upselling, cross-selling, and enhancing engagement across every customer in the Yettel database
• Ensure customers achieve their desired outcomes through product use and enjoy the best possible experience in every interaction with Yettel
• Develop analytical, reporting, and post-campaign analysis frameworks across the customer lifecycle
• Plan and develop personalized below-the-line targeted campaign offers based on testing results and customer insights
• Develop and implement the CRM strategy and roadmap aligned with organizational KPIs
• Develop strategic initiatives and loyalty programs to enhance customer engagement, retention, and revenue generation
• Ensure end-to-end smooth implementation of BTL campaigns, initiatives, and direct communications
  
  

What we will expect from you:

• University degree in Economics, Engineering, Finance, Math
• 3+ years of work experience within CRM, Segment, Pricing, Analytics 
• An analytical mindset, with problem solving attitude and critical thinking
• Strong quantitative and analytical skills, including data manipulation and processing large volumes of data to identify trends and support decision-making
• Strong business insight and experience in marketing strategy and delivering loyalty propositions
• Proficient in excel with strong presentation skills
• Fluency in English
  
  

Why we think you should apply:

• You will work in a friendly environment which allows you to grow and develop
• Hybrid work model (on-site and off-site)
• 25 days off per year
• Competitive salary and participation in bonus reward system
• Healthcare package
• Mobile phone with unlimited internet and Yettel Family tariff package
• Recreation or health program
• In-house training and development programs
• Career development opportunities

Please include your references in your CV, as reference check is an integral part of our selection process.

We hope to meet you soon!

Please, apply by 1.1.2026.