Customer Care Performance Manager

What we will expect from you:

• Oversee all aspects of customer care performance
• Comprise set of reports, dashboards, and other tools to help better understand performance achievement
• Create framework for performance data analysis, design, and review performance policies
• Define performance standards and metrics, propose appropriate KPIs to track or modify existing ones
• Report and present on action and improvement plans, follow up on timeliness progress, fulfillment, and results
• Responsible for monthly target setting process, including preparation, target agreement and delivery
• In charge of quality framework and assurance, and all aspects of workforce management process and activities within Customer Care. 

For a good start, you will need:

• Minimum Higher education, preferable University degree: Organizational Sciences, Economy, Mathematics or similar
• High problem-solving skills and analytical skills
• Relevant experience with similar positions
• Fluency in English and strong presentation

Why we think you should apply:

• You will work in a friendly environment which allows you to grow and develop
• Hybrid work model (on-site and off-site)
• 25 days off per year
• Competitive salary and participation in bonus reward system
• Private health insurance and paid yearly regular medical check-up
• Mobile phone with unlimited internet and Yettel Family tariff package
• Recreation or health program
• In-house training and development programs
• Career development opportunities

Please include your references in your CV, as reference check is an integral part of our selection process.

We hope to meet you soon!

Please, apply by 5.12.2023.