Customer Care Regulatory Specialist

What we will expect from you:

• Resolving customer complaints submitted by government institutions and consumer protection organizations (RATEL, Ministry of Trade, Consumer Protection Associations)
• Creating responses characterized by accuracy, conciseness, and clear written communication, while meeting deadlines
• Maintaining and building strong professional relationships with internal and external stakeholders
• Initiating and participating in the improvement of business processes and procedures to provide the best customer experience
• Providing support in resolving more complex customer requests and urgent cases that require fast and precise responses
• Reporting all relevant teams on your activities and participating in projects/working groups

For a good start you will need:

• University degree in the field of social sciences
• Excellent verbal and written communication skills, strong analytical thinking and attention to detail
• Experience in working on multiple tasks simultaneously while meeting agreed deadlines
• Proficiency in English
• Good knowledge of MS Office
• Experience in the telecommunications industry and/or business processes related to improving customer experience
• Knowledge of Customer Protection Law is an advantage

Why we think you should apply:

• You will work in an environment which allows you to grow and develop
• Hybrid work model (on-site and off-site)
• 25 days off per year
• Participation in bonus reward system
• Healthcare package
• Mobile phone with unlimited internet and Yettel Family tariff package
• Recreation or health program
• In-house training and development programs
• Career development opportunities

Please include your references in your CV, as reference check is an integral part of our selection process.

We hope to meet you soon!