Customer Insight Expert

What we will expect from you:

Designing and leading external market research studies (both quantitative and qualitative) in close cooperation with research agencies, including briefing, guiding and evaluating their work
Interpreting data and preparing reports from regular tracking and ad-hoc market research studies, translating insights into clear, actionable recommendations for stakeholders
Presenting research findings to management and supporting the organization in understanding results, implications and recommended future actions
Managing internal quantitative research projects and, when needed, moderating internal focus groups and in-depth interviews
Utilizing external and internal data sources to drive customer insights, ensuring strong linkage between market research data and internal data sources (DWH, billing systems, etc.)

What we are looking for:

University degree in Psychology, Statistics, Marketing, Social Sciences or a related field
3–5 years of proven experience in Market Research, preferably within the telecommunications industry
Excellent knowledge of modern research approaches and methodologies, as well as advanced statistical techniques
Structured, analytical and objective mindset, combined with creativity and enthusiasm
Strong communication and presentation skills, influencing and convincing with good interpersonal skills
Ability to focus on priorities and identify key business and data drivers
Fluency in English, both written and spoken

Why we think you should apply:

Please include your references in your CV, as reference check is an integral part of our selection process.

We hope to meet you soon!