Beograd, RS, 11070
Data Scientist
We are seeking a highly motivated Data Scientist to join our growing Data Science and AI team within a leading telecommunications operator. This role will be central to driving customer value by developing advanced machine learning models, ensuring robust data pipelines, and supporting the deployment of cutting-edge AI solutions such as Large Language Models (LLMs) and speech-to-text technologies.
The ideal candidate is both technically strong and business-minded, with a passion for delivering insights and solutions that directly impact customer experience, retention, and revenue.
What we will expect from you:
- Customer Value Modeling:
- Develop, validate, and maintain predictive models focused on churn, lifetime value, segmentation, and customer engagement.
- Collaborate with marketing, product, and customer experience teams to translate insights into actionable strategies.
- Data Pipelines & Infrastructure:
- Design, build, and maintain scalable data pipelines that support analytics and machine learning workloads.
- Ensure high data quality, reliability, and availability across structured and unstructured sources.
- KPI Monitoring & Reporting:
- Define, track, and automate key performance indicators (KPIs) related to network usage, customer behavior, and AI model performance.
- Build dashboards and alerts to provide real-time visibility into business-critical metrics.
- AI/ML Development:
- Contribute to the design, training, and deployment of Large Language Models (LLMs) for customer support automation, knowledge retrieval, and internal process optimization.
- Participate in the development of speech-to-text and natural language processing (NLP) models.
- Collaboration & Innovation:
- Partner with engineers, data analysts, and business stakeholders to align technical solutions with business needs.
- Stay up-to-date with advancements in AI, ML, and telecom analytics, bringing innovative ideas into practice.
For a good start you will need:
- Bachelor degree in Data Science, Computer Science, Statistics, Mathematics
- Strong proficiency in Python, SQL, and ML libraries (e.g., TensorFlow, PyTorch, Scikit-learn).
- Experience with data pipeline tools (e.g., Airflow, Spark, Kafka) and cloud platforms (Azure, AWS, or GCP).
- Proven experience building and deploying predictive models at scale.
- Solid understanding of KPIs relevant to customer lifecycle management (ARPU, churn, NPS, LTV).
Why we think you should apply:
- You will work in an environment which allows you to grow and develop
- Hybrid work model (on-site and off-site)
- 25 days off per year
- Participation in bonus reward system
- Health package
- Mobile phone with unlimited internet and Yettel Family tariff package
- Recreation or health program
- In-house training and development programs
- Career development opportunities
Please include your references in your CV, as reference check is an integral part of our selection process.
We hope to meet you soon.