Channel Development Senior Specialist

Whether you’re just starting out or bringing years of experience, at Yettel we believe the right role isn’t just about responsibilities — it’s about growth, impact, and being part of something meaningful. Take a look — this might be the opportunity you've been waiting for!

The impact you’ll make:

In this role, you will be at the forefront of transforming our retail and call center channels. Your primary responsibility will be to design by business channel perspective, develop as a concept, and implement tools and system functionalities that make retail operations more efficient, improve customer service speed, and deliver a seamless digital experience.

Your work will directly influence how customers interact with us, making their journey smoother and more digital-friendly, while empowering retail agents with tools that boost productivity and efficiency.

What you’ll do:

• Build deep knowledge of internal systems across retail and call center channels, understanding their functionalities and identifying opportunities for improvement.
• Propose, design, and implement system enhancements and new features that improve agent productivity and customer experience.
• Analyze end-to-end processes to identify gaps, inefficiencies, and bottlenecks, and propose practical, data-driven solutions.
• Manage projects from concept to delivery, ensuring alignment with timelines, budgets, and quality standards.
• Represent retail and call center channels in cross-functional initiatives, collaborating closely with IT, operations, and other stakeholders to achieve shared objectives.

We expect from you:

• Process Analysis Skills: Strong analytical mindset with the ability to identify inefficiencies and improvement opportunities in complex workflows.
• Digital & System Knowledge: Familiarity with digital tools, platforms, and system functionalities, with a passion for continuous optimization.
• Project Management Experience: Proven ability to manage initiatives end-to-end, from planning and execution to delivery.
• Cross-Functional Collaboration: Excellent communication skills and experience working with diverse teams such as IT, operations, and business units.
• Problem-Solving Mindset: Ability to develop practical, scalable solutions that improve both operational efficiency and customer experience.
• Continuous Improvement Attitude: Proactive, innovation-driven approach and willingness to challenge the status quo.
• Relevant Background: Experience in sales, retail, call center operations, or process management that provides strong business understanding.

What’s in It for you:

Health and Wellness:

• Additional health insurance, including dental and ophthalmic services
• Annual preventive medical check-ups
• Discounts for health products and services
• Corporate psychologist available at the office
• Massages at the office

Education:

• Covering up to 200 EUR annually for an English language course
• Corporate Online Learning Platform
• Preferential prices for learning centers
• Educational Grants Program (MBA, ACCA, CIMA, CIM, CIPD, etc.)

Mobile Services:

• A tariff plan with unlimited voice, data, and text services and up to 25.56 EUR limit for additional services
• A preferential tariff plan for friends and family
• Mobile devices at preferential prices

Transport:

• Transport monthly allowance
• Preferential prices for a new car
• Book a premium brand company car for your holiday
• Preferential prices for car accessories, parts, and services

Lifestyle:

• Food vouchers
• Attractive terms for bank products
• Preferential prices for various products and services
• Diverse wellbeing activities
• Childbirth allowance
• Birthday day off
• 1-month sabbatical every 5 years
• +4 bonus days if you use all your time off

Sport:

• Preferential prices for sport club cards
• Book a Yettel bike for weekdays or weekends
• Group workouts at the office

Employee Referral Program:

• Bonus for successfully hired referred new employees

A Tip from Us:

AI is great, but this part is all you! We encourage AI at work, but for your application, we’d love to hear your own thoughts, experiences, and motivation.

You don’t need to tick every box! If this role excites you, go for it! We value potential over perfection.

Join Yettel now by sending us your up-to-date CV.
Only shortlisted applicants will be contacted with information about next steps of our selection process.
Applicants are treated with strict confidentiality following the applicable personal data protection legislation.