Chatbot Product Owner

We are Yettel!

Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe, that connects over 3 million customers to people, devices and businesses.

We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

Role Overview:

The Chatbot Product Owner should be responsible for driving the full lifecycle of our Chatbot product — from initial development and vendor collaboration to full implementation and continuous evolution.

Your responsibilities would be:

• Define and communicate the chatbot product vision, roadmap, and strategy aligned with business objectives.
• Translate business needs and user requirements into a clear, actionable product backlog and business requirements.
• Validate and prioritize technical and business requirements throughout the project lifecycle.
• Lead and coordinate the implementation of the chatbot solution together with vendors and internal teams.
• Act as the primary point of contact for all matters related to the chatbot product.
• Own, refine, and prioritize the chatbot backlog continuously, ensuring that work focuses on delivering maximum value.
• Work with UX/UI designers to ensure excellent conversational and user experience design.
• Monitor chatbot performance through analytics, feedback, and user testing.
• Initiate improvements based on performance data, user feedback, and new technology opportunities.

We expect from you:

• Product Ownership & Vision: Proven ability to define and evolve product vision within the digital customer experience space, including chatbot and AI-driven solutions.
• Backlog & Delivery Expertise: Skilled in backlog management, prioritization, and writing clear, actionable user stories that drive successful outcomes.
• Data-Driven Mindset: Competent in interpreting chatbot performance metrics (KPIs, analytics) and applying insights to guide continuous improvement.
• Stakeholder Collaboration: Strong communication skills with the ability to align cross-functional teams, including business stakeholders, technical experts, and external vendors.
• Customer-Centric Thinking: Deep understanding of user needs with the ability to design intuitive, impactful solutions that elevate the customer experience.

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance

Over its 20 years history on the Bulgarian market, the company has built a strong track record as a pioneer in wireless and beyond, launching Bulgaria’s first commercial 4G network in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the country’s first 5G network test. Yettel’s sector-leading approach to infrastructure has won four consecutive Best in Test certificates awarded by the global gold-standard benchmarking organization umlaut. 
Today, Yettel Bulgaria employs more than 1800 people, operates more than 180 retail stores, with its mobile network covering more than 99% of the Bulgarian population.

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.