Customer Lifecycle Expert

We are Yettel!
Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe, that connects over 3 million customers to people, devices and businesses.

We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together

Role Overview:

As a Customer Lifecycle Expert, you will be responsible for designing and executing data-driven strategies that enhance customer engagement, retention, and overall lifetime value. You will leverage deep customer insights, segmentation, and personalized campaign execution to drive revenue growth and strengthen customer relationships.

Your responsibilities will be:

• Develop & implement customer lifecycle strategies across acquisition, onboarding, engagement, retention, and win-back phases.
• Analyze customer data & segment audiences using predictive modeling and AI-driven insights to create personalized experiences.
• Design proactive retention & churn prevention strategies, including loyalty programs, personalized offers, and targeted interventions.
• Drive revenue growth by identifying upsell and cross-sell opportunities based on customer behavior and usage patterns.
• Execute omnichannel CLM campaigns across SMS, email, mobile app, and call center to maximize customer engagement.
• Monitor key performance indicators (KPIs) and optimize lifecycle strategies based on data insights.
• Collaborate cross-functionally with marketing, sales, digital, and customer experience teams to align lifecycle initiatives with business goals.
• Leverage CRM, data analytics, and automation tools to enhance the efficiency and effectiveness of lifecycle marketing.

We expect from you:

• Hands-on experience in customer lifecycle management – you’ve worked in a data-driven role where customer engagement and retention were your top priorities
• Data & analytical skills – ability to analyze large datasets, create customer segments, and apply predictive modeling for decision-making
• Marketing automation & CRM knowledge – experience working with tools that enable personalization and customer journey automation
• Strategic & customer-centric mindset – ability to translate data insights into business strategies that enhance customer experience and revenue
• Problem-solving & decision-making skills – proactive in identifying challenges and implementing effective solutions
• Collaboration & stakeholder management – strong ability to work cross-functionally and align different teams toward common customer goals
• Fluency in English – strong verbal and written communication skills

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals;
• Annual bonus based on your personal performance;
• Preferential prices for mobile devices and accessories;
• Unlimited mobile services and mobile internet;
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.