Customer Lifecycle Specialist

Whether you’re just starting out or bringing years of experience, at Yettel we believe the right role isn’t just about responsibilities — it’s about growth, impact, and being part of something meaningful.

Take a look — this might be the opportunity you've been waiting for!

The impact you’ll make:

As a Customer Lifecycle Specialist, you will be responsible for designing and executing data-driven strategies that enhance customer engagement, retention, and overall lifetime value. You will leverage deep customer insights, segmentation, and personalized campaign execution to drive revenue growth and strengthen customer relationships.

What you’ll do:

• Support the development & implementation of customer lifecycle strategies across acquisition, onboarding, engagement, retention, and win-back phases.
• Assist in analyzing customer usage and behavior data (e.g., prepaid/postpaid activity, plan upgrades, churn signals) to create targeted customer segments.
• Help implement customer retention actions such as personalized offers, loyalty benefits, and churn prevention campaigns.
• Monitor customer journeys and support upsell/cross-sell activities (e.g., additional services, plan upgrades, device bundles).
• Assist in setting up and running multichannel campaigns via SMS, email, mobile app notifications, and call center touchpoints
• Track KPIs like churn rate, ARPU, customer lifetime value, and campaign response rates, and suggest improvements. 
• Collaborate cross-functionally with marketing, sales, digital, and customer experience teams to align lifecycle initiatives with business goals.
• Use CRM and marketing automation tools to set up and deliver targeted campaigns efficiently

To thrive in this role, you’ll need:

• Data & analytical skills – analyze large datasets, create customer segments, and apply predictive modeling for decision-making
• Marketing automation & CRM knowledge – experience working with tools that enable personalization and customer journey automation
• Strategic & customer-centric mindset – ability to translate data insights into business strategies that enhance customer experience and revenue
• Problem-solving & decision-making skills – proactive in identifying challenges and implementing effective solutions
• Collaboration & stakeholder management – strong ability to work cross-functionally and align different teams toward common customer goals
• Fluency in English – strong verbal and written communication skills

What’s in It for you:

Financial & Time-Off Perks

• 25 days of paid leave (birthday included!)
• +4 bonus days if you use all your time off
• 1-month sabbatical every 5 years
• Annual bonus based on performance
• Food & gift vouchers every month
• Travel allowance

Mobile & Tech Goodies

• Unlimited mobile & internet
• Exclusive discounts on devices and accessories

Health & Wellbeing

• Premium health insurance
• Wellbeing support: in-house psychologist, sports at the office, expert talks
• Discounted Multisport or Coolfit cards

Growth & Learning

• Top online learning platform access
• Supportive team and manager
• Your ideas shape what we build

Purpose & Culture

• Do work that matters — we create real impact
• We're serious about sustainability and social responsibility

A Tip from Us:

• AI is great, but this part is all you! We encourage AI at work, but for your application, we’d love to hear your own thoughts, experiences, and motivation.
• You don’t need to tick every box! If this role excites you, go for it! We value potential over perfection. 

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.