Digital Customer Experience Specialist (maternity cover)

We are Yettel!

Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe, that connects over 3 million customers to people, devices and businesses.

We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.
Role Overview:

The Digital Sales and Marketing team facilitates seamless connections between customers and the company's products and services within the digital realm. This dynamic team oversees strategic planning, design, implementation, and maintenance of the customer journey across our digital ecosystem. We are currently seeking a Digital Customer Experience Specialist to join our innovative team. As part of this group, you will play a pivotal role in the ongoing evolution of our digital channels, particularly focusing on enhancing our award-winning Yettel App. You will actively contribute to various company projects related to digital customer engagement and satisfaction.

Your responsibilities will be:

• Participate in projects for delivery on the Yettel App roadmap, drive cross-functional teams (internal and external) for implementing new Digital Customer Journeys and optimizing existing ones
• Define UX/UI for new functionalities implementation in the Yettel App by Wireframing and Prototyping desired intuitive digital flows
• Collaborate with developers and UX designers to improve usability
• Lead the process of gathering and preparing business requirements and functional specifications based on customers’ insights and business needs
• Create and keep up-to-date the back-log for the Yettel App and participate in features prioritization & roadmap creation processes
• Manage Yettel App releases and plan corresponding roll-out activities in Android & iOS App stores.
• Plan and execute go-to-market activities
• Monitor and analyze Yettel App KPIs on a daily, weekly & monthly basis and provide suggestions for improvement

What we would expect from you:

• Tech-Savvy Professional with Practical Expertise: Proficient in Front-end and Back-end development, with demonstrated practical experience in Telecommunications, IT, Marketing, Economy, or related fields.
• Strategic Architectural Understanding: Deep understanding and hands-on experience in diverse domains like Mobile App & Web UX design, with the ability to envision and plan robust architectural solutions.
• Effective Leadership and Project Management: Demonstrated leadership abilities with practical experience in roles such as Product Owner, Mobile App/Web portal manager, or e-commerce manager. Proficiency in overseeing release processes in Android & iOS App stores.
• Analytical and Proactive Approach: Strong analytical thinking with the ability to recognize edge and corner cases. Proactive and self-driven attitude towards driving tasks to successful implementation.
• Effective Communication and Collaboration: Excellent presentation skills with the ability to communicate effectively across different organizational departments. Highly creative, innovative, and cooperative team player.
• Language Proficiency and Additional Skills: Fluent in English. Knowledge of relevant software tools such as MS Office, Adobe Photoshop, Wireframing & Bug reporting tools is advantageous.

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance

Over its 20 years history on the Bulgarian market, the company has built a strong track record as a pioneer in wireless and beyond, launching Bulgaria’s first commercial 4G network in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the country’s first 5G network test. Yettel’s sector-leading approach to infrastructure has won seven consecutive Best in Test certificates awarded by the global gold-standard benchmarking organization umlaut.

Today, Yettel Bulgaria employs more than 1800 people, operates more than 180 retail stores, with its mobile network covering more than 99% of the Bulgarian population.

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.