IT Business Analyst Expert

Whether you’re just starting out or bringing years of experience, at Yettel we believe the right role isn’t just about responsibilities — it’s about growth, impact, and being part of something meaningful.

Take a look — this might be the opportunity you've been waiting for!

The impact you’ll make:

As an IT Business Analyst – BSS, you will optimize and support the company’s Business Support Systems, ensuring seamless integration, configuration, and process improvements. You'll collaborate with teams and vendors to implement new solutions, upgrades, and strategic initiatives in billing and order management. This role requires technical expertise, problem-solving skills, and a strong focus on efficiency and system accuracy.

What you’ll do:

• IT Business analysis, configuration, support for UAT, planning and management of Company’s Business Support Systems.
• Participate in development of functional specification documentation of new Business Support Systems.
• Coordination role for implementation of additional software, new services and modification/ upgrades of existing ones.
• Follow up the existing and take active role in building new processes and procedures; participate in development, establishment and documentation of internal procedures, rules, and requirements aiming to ensure smooth operation, effectiveness and accuracy of the Business Support Systems and related services/ infrastructure.
• Participate in planning and implementation of long-term strategic initiatives, related to billing and order management in order to ensure integration of current and future technologies.
• Develop solutions to complex problems and work together with the system designers aiming at integrating these solutions with the current systems.
• Participate in integration of third-party systems/ applications to Company Business Support Systems.
• Ensure the accuracy of newly implemented solutions, applications or features in the Business Support System.

To thrive in this role, you’ll need:

• Technology & Systems Expertise: Extensive experience in Technology Area (Billing, IT, Engineering, Operations) within a telecom operator, with a strong understanding of customer-oriented applications and processes.
• Database Management & SQL: Solid knowledge of RDBMS theory, including SQL, with hands-on experience in Oracle and PL/SQL as an advantage.
• Technical Architecture & Trends: Awareness of technology trends and architectural approaches, ensuring alignment with industry best practices.
• Problem-Solving & Analytical Thinking: Ability to analyze complex technical issues, identify solutions, and drive process improvements.
• Communication & Stakeholder Engagement: Strong communication and presentation skills to effectively collaborate with cross-functional teams and stakeholders.
• Collaboration & Teamwork: Team-oriented mindset with the ability to work in a collaborative environment and contribute to shared goals.
• Fluent English Proficiency: Excellent verbal and written communication skills in English.

What’s in It for you:

Financial & Time-Off Perks

• 25 days of paid leave (birthday included!)
• +4 bonus days if you use all your time off
• 1-month sabbatical every 5 years
• Annual bonus based on performance
• Food & gift vouchers every month
• Travel allowance

Mobile & Tech Goodies

• Unlimited mobile & internet
• Exclusive discounts on devices and accessories

Health & Wellbeing

• Premium health insurance
• Wellbeing support: in-house psychologist, sports at the office, expert talks
• Discounted Multisport or Coolfit cards

Growth & Learning

• Top online learning platform access
• Supportive team and manager
• Your ideas shape what we build

Purpose & Culture

• Do work that matters — we create real impact
• We're serious about sustainability and social responsibility

A Tip from Us:

• AI is great, but this part is all you! We encourage AI at work, but for your application, we’d love to hear your own thoughts, experiences, and motivation.
• You don’t need to tick every box! If this role excites you, go for it! We value potential over perfection. 

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.