Telesales Team Lead - Business Clients (Maternity Cover)

We are Yettel!

Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe.
 
In Bulgaria, Yettel connects over 3 million users to people, devices and businesses. The company has more than 180 stores and its mobile network covers over 99% of the country's population.   In its more than 20-year history, the company has established itself as a pioneer in mobile networking, a proven partner to people in the world of technology, a responsible employer of more than 1,900 employees, and a telecom with a constant commitment to sustainability.

Role Overview: 

This position plays a crucial role in leading the Business Telemarketing Team, ensuring efficient operations, and optimizing sales performance. The Team Leader is responsible for organizing outbound campaigns, monitoring team productivity, and driving high-quality service delivery to both internal and external clients.

Your responsibilities will be:

• Organize, control, and coordinate the activities of the Business Telemarketing Team.
• Propose and implement outbound campaigns for upselling and new business acquisition.
• Develop sales strategies, prepare target customer lists, and create sales scenarios.
• Set performance and customer care standards while ensuring adherence to company goals.
• Establish and apply measurement tools to track team performance and efficiency.
• Provide solutions to improve the team’s performance and achieve business targets.
• Monitor campaign effectiveness and adjust strategies to maximize results.

We expect from you:

• Communication & Leadership: Strong interpersonal skills to engage both clients and team members effectively.
• Sales & Strategy: Ability to create and execute sales strategies, adapting to different customer needs.
• Problem-Solving: Proactive approach to overcoming challenges and achieving sales targets.
• Organization & Time Management: Ability to oversee multiple campaigns and tasks efficiently.
• Technical Skills: Proficiency in Microsoft Office tools, particularly Excel, to analyze data and report performance.
• Language Skills: Fluency in English, with the ability to communicate clearly in a business environment.

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance
• Challenge yourself! Discover new opportunities!

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.
Applicants are treated with strict confidentiality following the applicable personal data protection legislation.