IT Service Delivery Manager

Do you want to work at one of Hungary’s leading telecom operators that creates a true balance for its customers through technology? If you do, then we are looking for you. Take the first step, bring your inspiring ideas and join our supportive and professional team.

Be curious and responsible, work passionately and be open to development. Let’s reach our goals together, because at Yettel you can inspire true change while being yourself. Who are we? More than 1,800 colleagues working at nearly 100 locations across the country forming one big team and enjoying an unlimited experience. We have a lime heart and Yettel enables us to make our dreams come true.

Join Yettel Hungary as

IT Service Delivery Manager,
be yourself and make a difference in the world.

You will have the following responsibilities:

• Participate of Yettel Hungary’s projects and ensure IT Service definitions fulfils business requirements
• Support Yettel Hungary’s project to develop business cases and calculate Total cost of ownerships
• Participate of Yettel Hungary’s projects to ensure operational readiness and hand over to operation processes
• Manage daily activities of IT services delivered by CETIN Hungary (CETIN) or other service provider
• Take care of daily operational level relationship with CETIN stakeholders including operations management, finance, legal and sourcing
• Manage the implementation of SOWs and roles and responsibilities across the organization and suppliers
• Monitor, report, analyse and escalate on service alignment (including service levels)
• Take care of contractual obligations
• Develop and maintain documentations
• Ensure that our external service providers meet and exceed specific service metrics
• Participate in IT Feedback loop to channel back operational experiences to IT Development or other organization in IT Value chain in order to increase efficiency and increase user experience
• Initiate transformational activities to improve technical and financial operational efficiencies.
• Participate in service decommission activities
• Supporting activities (SOW, SLA and OLA negotiations, Evaluation and selection processes)

You are the ideal candidate for our team if you have / are:

• At least bachelor's degree in computer science, information systems, business administration or other related field (or equivalent work experience). 
• Experience in service operations, service delivery
• Working ITIL knowledge and practice
• Experience managing external service providers in a complex multinational company group environment. 
• Service Management experience with at least three of the following processes: incidents, problem, service request, change management, demand management, capacity management, SLA management. 
• Strong communication and reporting skills. 
• Strong service delivery skills and relationship management skills. 
• Ability to engage with internal and external stakeholders, gain their confidence and persuade them to cooperate with initiatives where it is required. Has a “consultant” mindset with the ability to drive the execution of strategies and influencing realization Motivated by influencing high level decisions 
• Excellent presentation skills 
• MS Excel / PowerBI and data analytics skills 
• Ability to work both independently and in team 
• Fluency in Hungarian and English both in oral and written 

Discover the opportunities offered by Yettel.

#FlexibleWorking: Ensuring flexible work arrangements, we all work from home on Fridays. On Tuesdays, Wednesdays, and Thursdays, we work in the close-to-nature and innovative Yettel House, and during the summer, in our Garden Office. On Mondays, depending on your projects or tasks, we have the option to work either from Yettel House or from home.

#Well-being: We provide collective life and health insurance, paternity leave, and free counseling for our colleagues in lifestyle, psychology, legal, and financial matters. Our office gym and saunas are available to employees three days a week!

#YettelHQ: Our HQ in Törökbálint is one of Hungary’s most state-of-the-art office buildings featuring a panorama terrace, an outdoor sports field and an alternative garden office. We are closer than you would think – especially in the morning when driving opposite the heavy traffic. 😊

Are you interested?

Please submit your application and we’ll contact you soon. For more information about the application process please visit our career page. Until then, please follow us for the best Yettel moments on  Instagram and LinkedIn.