Card Specialist

Cards make payments simple. Your expertise makes that possible.

Join us as a Card Specialist.

Cards may look simple from the outside. Behind every successful transaction, however, there are systems, processes and people making sure everything works exactly as it should.

As a Card Specialist, you will take ownership of key card operations, work closely with internal and external partners, resolve complex payment issues and help ensure a reliable experience for our customers.

If you know the world of payment cards and want your expertise to make a visible impact, keep reading.

What will you do?

• Register and maintain payment card data
• Monitor issuing and acquiring transactions
• Monitor additional payment card services and CMS applications
• Monitor mCash reservations, processing and transaction booking
• Investigate and resolve card-related complaints
• Communicate with processors regarding operational issues and complaint resolution
• Exchange relevant files and information with processors and the National Bank of Serbia
• Coordinate ATM activation and deactivation processes
• Cooperate with external companies responsible for ATM maintenance
• Prepare internal and external reports for relevant institutions and card schemes
• Control card transactions and related bookings
• Investigate ATM shortages and surpluses
• Provide third-level support for payment transaction issues
• Work closely with other teams across the Bank to continuously improve processes and customer experience

What will help you succeed?

• Minimum secondary education
• At least 2 years of relevant professional experience
• Good knowledge of payment card processes and operations
• Good command of English
• Good knowledge of the Microsoft Office suite
• A structured, responsible and solution-oriented approach
• Clear and direct communication
• Willingness to take ownership and follow issues through to resolution

Experience with Visa, Mastercard, ATM operations, processors or card management systems will be considered an advantage.

What do we offer?

• Annual bonus based on achieved results
• 25 days of annual leave
• Private health insurance
• Recreation and wellbeing programs
• Roadside and home assistance
• Access to learning and professional development platforms
• Company mobile phone with unlimited internet and a laptop for work
• Special employee tariff benefits, including benefits available to family members
• Opportunities for professional development and career growth
• A collaborative environment that encourages initiative, ownership and continuous improvement
• Additional employee benefits and discounts with selected partners

How does our selection process work?

The process is simple and consists of two stages.

1. Online assessment

You will receive the assessment via email. It is time-limited, so please make sure to complete it within the specified timeframe.

This is not an intelligence test or a technical knowledge assessment. We want to better understand how you approach different situations and how your way of working and values align with the culture we are building.

2. In-person interview

If we continue the process together, we will invite you to an in-person interview at our offices at Omladinskih brigada 88, Belgrade.

It will be an opportunity for us to get to know each other better and discuss your professional experience, expectations, the role and the challenges you would be working on.

Ready to make your impact?

Join the team behind the transactions our customers rely on every day and help us make banking simpler, more reliable and better with every payment.

Want to see where it all happens?

Take a look inside our workplace before you apply and explore the environment where we collaborate, solve problems and build the next generation of banking.

https://www.yettelbank.rs/o-nama/karijera/zasto-yettel-bank/poslovni-prostori-yettel-bank-virutal-tour/