IT Support Specialist

Yettel Bank is looking for IT Support Specialist. If you have analytical mindset with the ability to independently troubleshoot and prioritize tasks in a dynamic environment, you might be right person for us.

WHY WORK WITH US? 

• Flexible working location [office and home] 
• Health package
• In-house medical care (ambulance only for employees) 
• Mobile phone and tariff package
• Cutting edge solutions and technologies 
• Small, friendly, and self-organizing team 
• Participation in annual bonus system
• Recreation or health program
• Oryx roadside assistance and Oryx help at home

IMPACT YOU WILL MAKE WITHIN THIS ROLE:

• Installation, configuration, and maintenance of computers, peripherals, operating systems, and business applications.
• Troubleshooting user issues related to hardware, software, network, VPN, and system access.
• Participation in the incident management process: diagnostics, analysis, escalation, and follow-up until resolution.
• Administration of user accounts and access rights (Active Directory DS).
• Asset tracking and inventory management of IT equipment, including warehouse and lifecycle records.
• Updating technical documentation, knowledge base articles, and operational procedures.
• Supporting the IT equipment procurement process and coordinating equipment recycling.
• Collaboration with internal teams and external partners on incident resolution and implementation of new solutions.

WHAT YOU WILL NEED TO SUCCEED:

Mandatory:

• Minimum 1 year of experience in IT support or similar IT roles.
• Advanced knowledge of Windows Desktop environments.
• Understanding of basic computer networking, PKI, and VPN technologies.
• Strong familiarity with standard business applications.
• Understanding of IT security principles, user account management, local security policies, and Group Policy within Active Directory DS.
• Basic English skills (written and verbal).
• Valid Category B driver’s license.

Preferred Qualifications:

• Experience working in banking environments or with other mission-critical business systems.
• Familiarity with macOS environments.
• Experience with Microsoft Configuration Manager, including PXE for OSD and Windows OS update/upgrade processes.
• Basic knowledge of PowerShell and/or batch scripting.
• Experience using Jira ticketing systems.
• Experience administering and working with AV/EDR platforms (e.g., Microsoft Defender for Endpoint, Kaspersky Security Center / Kaspersky Endpoint Security).

What kind of person we are looking for?

• Clear, calm, and constructive communication with users of varying technical backgrounds.
• High level of responsibility and consistency in meeting defined SLA targets, with ownership of tasks until completion.
• Strong teamwork orientation and readiness to collaborate across different departments.
• Adaptability and practical problem-solving skills in unexpected or time-sensitive situations.

THE HIRING PROCESS:

• You read the ad. 
• You’re intrigued and want to meet us [apply, email, call, shout].  
• We send you a meeting invite, to have a chat about your area of expertise, and what keeps you going [includes practical problem solving]. 
• You come, meet the team and confirm all we say is true. 
• You enjoy working with us so much, you tell everyone how amazing your life has become [very much optional, but, as you will find – rarely avoidable].

THE ADVICE: 

• Do not ignore this opportunity.
• You may be happy with your current job. But – the happier, the better. Right?
• Worst-case scenario: You will realize everything we say is true, and we are a match made in heaven. 
• So, don’t feel obliged to accept our offer. But don’t overthink it. And don’t fear the change.
• Sometimes you must move on, and we encourage you to.