Lead research and insight strategist

Reimagine banking as our Lead research and insight strategist!

Are you ready to make a real impact by transforming the way customers experience banking? At Yettel Bank, we believe that customer insights are the foundation of innovation and excellence. We're looking for a dynamic Lead research and insight strategist to uncover the insights that will shape the future of finance and help us deliver exceptional experiences that customers will love. 

WHY JOIN US? 

• Flexible working location [office and home] 
• Competitive compensation
• Private health insurance
• Vacation allowance
• In-house medical care (ambulance only for employees) 
• Mobile phone and tariff package
• Participation in annual bonus system
• Recreation or health program
• Oryx roadside assistance and Oryx help at home
• Udemy Online Learning Platform

IMPACT YOU WILL MAKE WITHIN THIS ROLE:

At Yettel Bank, we believe every customer interaction should feel seamless, personal, and meaningful. To achieve this, we rely on innovative thinkers who are passionate about uncovering what customers want—and delivering beyond expectations. 

This is your opportunity to:

• Revolutionize how we understand and serve our customers. 
• Drive strategies that make banking easier, faster, and more rewarding. 
• Help strengthen the brand trusted by customers. 

As our Lead research and insight strategist, you’ll be the heartbeat of customer insights and strategic thinking. Here’s how you’ll make a difference: 

• Put customers first: conduct deep dives into customer behaviors, preferences, and experiences to uncover game-changing insights. 
• Shape experiences: collaborate with teams to reimagine touchpoints across the customer journey, creating banking experiences people rave about. 
• Enhance brand positioning: lead targeted research to keep our brand relevant, resonant, and a symbol of trust in the financial world. 
• Turn data into action: Analyze research findings to provide clear, impactful recommendations that drive decisions. 

WHAT YOU WILL NEED TO SUCCEED:

• Minimum of 3 years of experience in market research, brand research, or a related role, preferably within the banking or financial services sector
• A passion for understanding people and delivering solutions that meet their needs. 
• Expertise in customer experience research and ability for turning feedback into innovation. 
• Strong analytical skills and experience with research tools and methods. 
• A creative mindset with the ability to connect data to strategy and storytelling. 
• Familiarity with brand research and its role in shaping perception. 

THE HIRING PROCESS:

• You read the ad. 
• You’re intrigued and want to meet us [apply, email, call, shout].  
• We send you a meeting invite, to have a chat about your area of expertise, and what keeps you going [includes practical problem solving]. 
• You come, meet the team and confirm all we say is true. 
• You enjoy working with us so much, you tell everyone how amazing your life has become [very much optional, but, as you will find – rarely avoidable].

WHY YOU’LL LOVE WORKING HERE?

At Yettel Bank, we offer more than just a job—we offer a chance to „change lives“ by creating banking experiences that matter. You’ll work alongside passionate innovators, have your ideas heard, and see the tangible impact of your efforts. 

Ready to inspire change and shape the future of banking? Apply today!