Digital Business Analyst

Whether you’re just starting out or bringing years of experience, at Yettel we believe the right role isn’t just about responsibilities — it’s about growth, impact, and being part of something meaningful.

Take a look — this might be the opportunity you've been waiting for!

The impact you’ll make:

Supports the development of innovative digital capabilities for mobile and web platforms. This position bridges the gap between business objectives, user experience, and digital product development, playing a crucial role in enhancing the company's e-commerce and self-care solutions.

As a Digital Business Analyst, you’ll sit at the intersection of business, user experience, and technology. You won’t be “just” writing requirements — you’ll collaborate with product, UX, and dev teams to shape digital journeys that make a real impact.

This role is ideal for someone who can balance strategic thinking with strong attention to detail — with a keen interest in how users behave, how designs perform, and how business goals translate into effective product improvements.

What you’ll do:

• Map and optimize key digital journeys (e.g. mobile checkout or profile management), turning user pain points into actionable product improvements.
• Gather, define, and document clear business requirements through interviews, workshops, and process analysis, ensuring alignment with stakeholder needs.
• Establish and maintain a structured, repeatable process for requirements gathering and validation with stakeholders.
• Collaborate closely with product owners, UX/UI designers, developers, and business teams to ensure user experience, business goals, and technical feasibility are aligned.
• Support UX and development teams in implementing improvements based on real user insights and data analytics.
• Incorporate analytics requirements for user behavior tracking to enable data-driven decision-making.
• Facilitate usability testing and validate solutions, incorporating feedback to ensure business and user needs are met.
• Analyze and document existing e-commerce and self-care processes to identify opportunities for enhancement.
• Communicate progress and challenges effectively to stakeholders, adapting plans as needed to ensure smooth implementation.

To thrive in this role, you’ll need:

• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills with proven ability to break down complex business processes and deliver innovative, data-driven solutions that drive measurable impact based on prior hands-on experience.
• Stakeholder Engagement and Communication: Excellent stakeholder engagement and communication skills, able to confidently interact with diverse teams and levels, and present complex concepts clearly and persuasively, demonstrated through past collaborative projects.
• Business Requirements and Documentation Expertise: Demonstrated expertise in gathering, writing, and managing clear, actionable business requirements and user stories that effectively guide product development in a dynamic environment.
• Collaboration and Teamwork: Proven experience collaborating successfully across cross-functional teams, balancing multiple priorities and projects, supported by a track record of delivering results.
• UX/UI Knowledge: Solid knowledge of UX/UI principles and design thinking, with practical experience supporting usability testing and continuous improvement of user journeys.
• Tool Proficiency: Hands-on proficiency with essential tools such as Figma, Miro, Jira, Confluence, and analytics platforms, enabling smooth project workflows and data-driven decision-making.
• E-commerce and Self-Care Application Experience: Experience with e-commerce platforms and self-care (self-service) applications, understanding their business impact and customer experience challenges.
• Fluency in English: Fluency in English, both verbal and written, ensuring effective communication in an international work environment.

What’s in It for you:

Financial & Time-Off Perks

• 25 days of paid leave (birthday included!)
• +4 bonus days if you use all your time off
• 1-month sabbatical every 5 years
• Annual bonus based on performance
• Food & gift vouchers every month
• Travel allowance

Mobile & Tech Goodies

• Unlimited mobile & internet
• Exclusive discounts on devices and accessories

Health & Wellbeing

• Premium health insurance
• Wellbeing support: in-house psychologist, sports at the office, expert talks
• Discounted Multisport or Coolfit cards

Growth & Learning

• Top online learning platform access
• Supportive team and manager
• Your ideas shape what we build

Purpose & Culture

• Do work that matters — we create real impact
• We're serious about sustainability and social responsibility

A Tip from Us:

• AI is great, but this part is all you! We encourage AI at work, but for your application, we’d love to hear your own thoughts, experiences, and motivation.
• You don’t need to tick every box! If this role excites you, go for it! We value potential over perfection. 

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.