Digital Experience Designer & Business Analyst

We are Yettel!
Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe, that connects over 3 million customers to people, devices and businesses.

We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

Role Overview:

Supports the development of innovative digital capabilities for mobile and web platforms. This position bridges the gap between business objectives, user experience, and digital product development, playing a crucial role in enhancing the company's e-commerce and self-care solutions.

As a Digital Business Analyst, you’ll sit at the intersection of business, user experience, and technology. You won’t be “just” writing requirements — you’ll collaborate with product, UX, and dev teams to shape digital journeys that make a real impact.

This role is ideal for someone who can balance strategic thinking with strong attention to detail — with a keen interest in how users behave, how designs perform, and how business goals translate into effective product improvements.

Your responsibilities would be:

• Map and optimize key digital journeys (e.g. mobile checkout or profile management), turning user pain points into actionable product improvements.
• Gather, define, and document clear business requirements through interviews, workshops, and process analysis, ensuring alignment with stakeholder needs.
• Establish and maintain a structured, repeatable process for requirements gathering and validation with stakeholders.
• Collaborate closely with product owners, UX/UI designers, developers, and business teams to ensure user experience, business goals, and technical feasibility are aligned.
• Support UX and development teams in implementing improvements based on real user insights and data analytics.
• Incorporate analytics requirements for user behavior tracking to enable data-driven decision-making.
• Facilitate usability testing and validate solutions, incorporating feedback to ensure business and user needs are met.
• Analyze and document existing e-commerce and self-care processes to identify opportunities for enhancement.
• Communicate progress and challenges effectively to stakeholders, adapting plans as needed to ensure smooth implementation.

We expect from you:

• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills with proven ability to break down complex business processes and deliver innovative, data-driven solutions that drive measurable impact based on prior hands-on experience.
• Stakeholder Engagement and Communication: Excellent stakeholder engagement and communication skills, able to confidently interact with diverse teams and levels, and present complex concepts clearly and persuasively, demonstrated through past collaborative projects.
• Business Requirements and Documentation Expertise: Demonstrated expertise in gathering, writing, and managing clear, actionable business requirements and user stories that effectively guide product development in a dynamic environment.
• Collaboration and Teamwork: Proven experience collaborating successfully across cross-functional teams, balancing multiple priorities and projects, supported by a track record of delivering results.
• UX/UI Knowledge: Solid knowledge of UX/UI principles and design thinking, with practical experience supporting usability testing and continuous improvement of user journeys.
• Tool Proficiency: Hands-on proficiency with essential tools such as Figma, Miro, Jira, Confluence, and analytics platforms, enabling smooth project workflows and data-driven decision-making.
• E-commerce and Self-Care Application Experience: Experience with e-commerce platforms and self-care (self-service) applications, understanding their business impact and customer experience challenges.
• Fluency in English: Fluency in English, both verbal and written, ensuring effective communication in an international work environment.

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance

Over its 20 years history on the Bulgarian market, the company has built a strong track record as a pioneer in wireless and beyond, launching Bulgaria’s first commercial 4G network in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the country’s first 5G network test. Yettel’s sector-leading approach to infrastructure has won seven consecutive Best in Test certificates awarded by the global gold-standard benchmarking organization umlaut.

Today, Yettel Bulgaria employs more than 1800 people, operates more than 180 retail stores, with its mobile network covering more than 99% of the Bulgarian population.

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.