IT Application Operation Manager

We are Yettel!

Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe.
 
In Bulgaria, Yettel connects over 3 million users to people, devices and businesses. The company has more than 180 stores and its mobile network covers over 99% of the country's population.   In its more than 20-year history, the company has established itself as a pioneer in mobile networking, a proven partner to people in the world of technology, a responsible employer of more than 1,900 employees, and a telecom with a constant commitment to sustainability.
 
We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

Role Overview:
We are looking for an IT Application Operations Manager  to oversee and optimize the performance of our application portfolio. This role requires strong project management skills and end-to-end process ownership, ensuring seamless application operations, security, and performance. The ideal candidate will lead a team of application administrators, drive continuous improvement, and collaborate closely with stakeholders to align IT solutions with business needs

Your Responsibilities Will Be:

• Oversee daily operations, maintenance, and support of IT applications, ensuring high availability, performance, and security.
• Lead and mentor a team of application support professionals, fostering a collaborative and high-performance culture.
• Coordinate issue resolution, conduct root cause analysis, and implement preventive measures.
• Implement monitoring tools and analyze key metrics to optimize system efficiency.
• Partner with business units, IT Development t eams, and external vendors to align application functionality with business objectives.
• Manage system updates and enhancements while ensuring minimal disruption to business operations.
• Ensure applications adhere to industry regulations, security protocols, and organizational policies.
• Maintain comprehensive records of system operations, processes, and technical guidelines

We Expect From You:

• Technical Expertise: Strong understanding of Telecommunication, IT, and mobile technology systems
• Project Management: Ability to manage end-to-end processes, prioritize tasks, and work under tight deadlines
• Analytical & Problem-Solving: Skilled at troubleshooting system issues, optimizing performance, and making data-driven decisions
• Leadership & Collaboration: Experience in managing IT operational teams and fostering a results-driven culture
• Communication & Stakeholder Management: Excellent interpersonal, negotiation, and presentation skills with fluency in English
• Adaptability & Innovation: Open to new ideas, with a proactive approach to identifying and implementing improvements
• Integrity & Business Focus: Strong ethical mindset, goal-oriented, and committed to driving business success
• Fluency in English: Strong verbal and written communication skills

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals;
• Annual bonus based on your personal performance;
• Preferential prices for mobile devices and accessories;
• Unlimited mobile services and mobile internet;
• Flexible working hours;
• Monthly food vouchers;
• Additional health insurance;

 
Challenge yourself! Discover new opportunities!

Join Yettel now by sending us your up-to-date CV. 

Only shortlisted applicants will be contacted with information about next steps of our selection process.

Applicants are treated with strict confidentiality following the applicable personal data protection legislation.