Customer Experience Expert

Do you want to work at one of Hungary’s leading telecom operators that creates a true balance for its customers through technology? If you do, then we are looking for you. Take the first step, bring your inspiring ideas and join our supportive and creative team.

Be curious and responsible, work passionately and be open to development. Let’s reach our goals together, because at Yettel you can inspire true change while being yourself. Who are we? More than 1,800 colleagues working at nearly 100 locations across the country forming one big team and enjoying an unlimited experience. We have a lime heart and Yettel enables us to make our dreams come true.

Join Yettel Hungary as
Customer Experience Expert,

be yourself and make a difference in the world.

You will have the following responsibilities:

•    Understanding customers and their needs, identifying, and eliminating customer pain points by redesigning customer journeys for a better customer experience
•    Initiating and leading customer experience related projects alone
•    Strong project management: planning, monitoring, budgeting
•    Mapping existing end-to-end customer journeys, identifying touchpoints and opportunities for improvement
•    Creating optimal, customer centric to be customer E2E journeys and supporting processes
•    Co-ordinating customer journey redesign projects E2E, supporting business in successful delivery
•    Representing CX in local and regional workshops
•    Facilitating local workshops like service design, design sprint
•    Managing insight gathering, customer testing, journey validation projects
•    Monitoring the KPIs of the redesigned customer journeys
•    Promote customer-centric culture throughout the organization
•    Stay updated on industry best practices, and customer experience trends
•    Support senior customer experience manager

You are the ideal candidate for our team if you have / are:

•    College degree
•   At least 2-3 years relevant work experience in areas like process improvement, customer journey experience management, service design
•    Demonstrate strong project management skills, driving change in a cross-functional team
•    Bring in strong analytical skills and business mindset
•    Knowledge of customer experience management 
•    Customer focus, empathy, strong project management co-ordination, collaboration and problem-solving skills
•    Good communication and presentation skills both in Hungarian and English
•    Ability to drive project and deliver results in a big organization
•    Strong stakeholder management skills
•    Service design experience is a plus
•    Knowledge of telco is an advantag

Discover the opportunities offered by Yettel.

#FlexibleWorking: Ensuring flexible work arrangements, we all work from home on Fridays. On Tuesdays, Wednesdays, and Thursdays, we work in the close-to-nature and innovative Yettel House, and during the summer, in our Garden Office. On Mondays, depending on your projects or tasks, we have the option to work either from Yettel House or from home.

#Well-being: We provide collective life and health insurance, paternity leave, as well as dietician and personal trainer services to our colleagues. Our office gym and saunas are open for our colleagues on three days a week.

#Technology: We make sure that you get familiar with the latest telecommunications and digital industry trends. Of course, you will be provided with a company smartphone & unlimited internet, and your family and friends with discounted rate.

#LifelongLearning: Learning and personal growth are key priorities for us. Our annual Learning Day event aims to inspire colleagues and facilitate their development. Our 40-hour challenge encourages colleagues to spend at least this amount of time every year acquiring new skills.

#YettelHQ: Our HQ in Törökbálint is one of Hungary’s most state-of-the-art office buildings featuring a panorama terrace, an outdoor sports field and an alternative garden office.

Are you interested?

Please submit your application and we’ll contact you soon. For more information about the application process please visit our career page. Until then, please follow us for the best Yettel moments on  Instagram and LinkedIn.